1 Introduction
Welcome to tkpk9 com. Our Privacy Policy is a full account of our responsibilities and commitment to your personal data. This policy applies whenever you use the tkpk9 com website, mobile app, or any related services.
We believe transparency is the strongest form of security. This Privacy Policy clearly explains what information we collect, why we collect it, how it is used, and how it is kept safe.
Please Note: By using our site, you are considered to have accepted this Privacy Policy. For any questions, contact us at support@tkpk9com.app.
This Privacy Policy has been prepared in accordance with international data protection standards, including GDPR. We review and update it regularly to ensure your data remains fully protected.
2 What Information We Collect
Tkpk9 com only collects information that is strictly necessary. We have no interest in gathering data beyond what is needed.
Identity information
| Data Type | Example | When it is collected |
|---|---|---|
| Basic Identity | Name, date of birth, gender | At the time of registration |
| Contact Information | Email, Phone Number | At the time of registration |
| Identity Verification | NID, passport number | During KYC verification |
| Financial information | BKash/Nagad number, banking details | At the Time of Payment |
| Technical information | IP address, device information | While Using the Site |
| Gaming Data | Betting history, preferred games | Time spent playing games |
We never store highly sensitive information such as passwords or card numbers in plain form. These are always kept encrypted.
3 How we collect your data
Tkpk9 com collects data through several methods. We believe it's our responsibility to keep you informed about each of them.
Direct collection
- Information you provide when filling out the registration form.
- When updating your profile or submitting KYC documents.
- When contacting our support team.
- When participating in promotions or responding to surveys.
Automatic collection
- Browsing behavior collected via cookies and similar tracking technologies.
- IP addresses and access timestamps from server logs.
- Device type, operating system, and browser information.
- Gaming session data — when you played and for how long.
From Third Parties
- Transaction confirmations from payment processors (bKash, Nagad, etc.).
- Validation confirmations from identity verification service providers.
- Risk assessment through our fraud prevention system.
4 How your data is used
We use your data only for specific, legitimate purposes — never unnecessarily.
- Account Management: For registration, login, and profile management.
- Service delivery: Gaming, betting, and payment processing.
- Security assurance: To prevent fraud, money laundering, and unauthorized access.
- Legal compliance: When providing information in response to a lawful request from authorities.
- Service improvement: For analytics aimed at improving your experience on the site.
- Contact: To send important updates, promotions, and support messages.
- Responsible Gaming: Identifying excessive gaming patterns to provide support.
Your consent: We obtain your separate consent for marketing communications. You can opt out of marketing emails at any time.
5 Data Sharing Policy
Tkpk9 com never sells your personal information. However, limited data may be shared with trusted parties under specific circumstances.
When data is shared
- Payment Processor: Financial information required to process transactions.
- Identity verification service: To verify your identity during the KYC process.
- Legal Authorities: Under a court order or legal obligation.
- Security partners: To prevent fraud and cyberattacks.
All third parties with whom we share information are required to uphold the same privacy standards. We do not sell any data to advertisers or data brokers.
In the event of a corporate change such as a merger, you will be notified in advance and given the option to close your account if you do not agree to the new terms.
6 Cookies & Tracking Technologies
Tkpk9 com uses cookies and similar technologies to enhance your experience and ensure the site functions properly.
Cookie type
| Cookie type | Purpose | Can It Be Disabled? |
|---|---|---|
| Essential Cookies | Login Session & Security | No (essential) |
| Functional Cookies | Language preference, layout | Yes |
| Analytics cookies | Site Usage Analytics | Yes |
| Marketing cookies | Showing you relevant offers | Yes |
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features on the site to stop working.
7 Data Retention Period
Tkpk9 com does not retain data longer than necessary. After the defined retention period, data is securely deleted.
- Active Account: All data is retained for as long as your account remains active.
- Closed accounts: Financial data is retained for up to 5 years after account closure (for legal compliance).
- Transaction records: Minimum 5 years (as required by regulatory law).
- Gaming logs: Automatically deleted after 2 years.
- Marketing data: Deleted immediately upon opt-out.
Legal Obligation: Some data is required to be retained for a specified period for legal reasons. In such cases, your deletion request may not be fulfilled.
8 Your Rights
Under tkpk9 com's Privacy Policy, you are entitled to the following rights:
Right to access your data
You can find out exactly what information we hold about you.
Right to rectification
You have the right to correct or update any inaccurate information.
Right to deletion
Under certain conditions, you may request that your data be deleted.
Right to restrict processing
You can restrict how your data is used for specific purposes.
Right to Portability
You can download a copy of your data at any time.
Right to Object
You have the right to object to how your data is processed in certain circumstances.
To exercise any of these rights, email support@tkpk9com.app. We will respond within 30 days.
9 Minor's Privacy
Tkpk9 com is strictly for users aged 18 and above. We do not knowingly collect any personal data from minors.
If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted.
If you believe a minor is using our site, please contact us at support@tkpk9com.app. We will take immediate action.
10 Third-party links
The tkpk9 com Privacy Policy applies solely to our own platform. If you navigate from our site to a third-party site, that site's own privacy policy will apply.
We use payment gateways such as bKash, Nagad, Rocket, and others. Their own terms and conditions apply when you use these services.
11 Security Measures
To keep your information safe, tkpk9 com uses a multi-layered security framework:
- 256-bit SSL/TLS encryption — applied to all data transfers.
- AES-256 encryption — applied to all sensitive data at rest.
- Two-factor authentication (2FA) — to keep your account secure.
- Regular security audits and penetration testing.
- Firewall and intrusion detection systems.
- Automatic detection of suspicious activity.
- Server hosting in secure data centers.
Your role: No matter how strong our security measures are, keeping your password strong and private is equally important. Keep 2FA enabled.
In the event of a security breach, we will promptly notify affected users as required by law and take all necessary steps to address it.
12 Changes & Contact
Policy Changes
Tkpk9 com may update this Privacy Policy at any time. For significant changes, you will be notified in advance via your registered email. The "Last Updated" date at the top of the page will always reflect the latest revision.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:
- Email: support@tkpk9com.app
- Live Chat: bottom-right corner of the site
- Available: 24/7, every day of the week
Response time: We respond to privacy-related requests within 30 days. For urgent matters, you will receive an initial response within 24 hours.